TickTalk Trade-In Terms & Conditions

Last Updated: October 1, 2026

These terms govern the TickTalk Trade-In Program offered by TickTalk Tech LLC (“TickTalk,” “we,” “us,” or “our”). Trade in an eligible TickTalk or other children’s smartwatch, in any condition, when you purchase a TickTalk 6 on myticktalk.com. Your trade-in value is confirmed when you submit your request. The amount is refunded after we receive and verify your old device; it is not deducted at checkout.

Please review these terms before accepting your trade-in value and completing your purchase.

5 Simple Steps

1. Choose your new TickTalk 6 and select Start Your Trade-In.
2. Select your old device, review its trade-in value, and accept the terms. Eligible devices are accepted in any condition.
3. Complete your purchase without an upfront trade-in discount. When your TickTalk 6 ships, we’ll email your prepaid return shipping label, packing list, and instructions.
4. Once your TickTalk 6 arrives, set it up and complete any available data transfer. If your old device powers on, erase your personal data, reset it, and remove it from your account before shipping. Ship your old device within 21 days of your TickTalk 6 delivery. We’ll email your exact ship-by date.
5. After we receive your old device and verify that it matches your submission and is eligible, we’ll issue your trade-in refund to the original payment method used for your TickTalk 6 order within 7 calendar days of approval. Your bank or payment provider may need additional time to post the refund.

1. Program Eligibility

This program is available only to customers who purchase a TickTalk 6 on myticktalk.com and ship to a U.S. address. Your new TickTalk 6 is covered by TickTalk's standard warranty and return policy.

2. Eligible Devices and Condition

Eligible devices are children’s smartwatches with calling or connectivity features from the brands and models listed on the trade-in page. We accept eligible devices in any physical or working condition, including devices that do not power on. The complete watch body must be included. Toy watches and non-smart children’s watches are not eligible. No proof of purchase or order number is required for your old device. TickTalk devices are verified by IMEI.

3. One Trade-In per TickTalk 6

You may trade in one eligible device for each TickTalk 6 you purchase. Add your trade-in during the purchase process, before placing your order. Trade-ins cannot be added after an order is placed.

4. Payment and Refund Timing

You’ll pay for your TickTalk 6 at checkout without an upfront trade-in discount. After we receive your old device and verify that it matches your submission and meets the eligibility requirements, we’ll issue the trade-in refund to the original payment method used for that order within 7 calendar days of approval. Your bank or payment provider may need additional time to post it. The refund cannot be transferred to another person or issued separately as cash, a gift card, or store credit.

5. Confirmed Trade-In Value and Verification

Your trade-in value is the amount shown when you submit your request. We check the device’s identity and eligibility, not its physical or working condition. If your device matches your submission and meets the eligibility requirements, you’ll receive the full amount shown.

If you send a different model, an incomplete watch body, or an otherwise ineligible device, our support team will contact you. If a different trade-in value applies, we’ll ask for your agreement before proceeding. We will not reduce your trade-in value because of the device’s physical or working condition.

6. 21-Day Shipping Deadline

Use our prepaid return label to ship your old device within 21 days of your TickTalk 6 delivery. We’ll email your exact ship-by date. Keep your drop-off receipt as proof of shipment.

If you shipped on time but tracking hasn’t updated, reply to our reminder email with your receipt so we can review it. Devices shipped on time will not be treated as late while in transit or awaiting eligibility verification.

If you miss the deadline without an approved extension, your trade-in request will close and no trade-in refund will be issued. This will not affect your ability to use your TickTalk 6.

We will email your prepaid return label, packing list, and instructions when your TickTalk 6 ships. After delivery, we will confirm your exact ship-by date and include the return label again. Use the same valid label and include the packing list inside your package.

7. Packaging and Lost Shipments

Pack your device securely, ship it only with the prepaid label we provide, and keep your drop-off receipt. If a device shipped with our prepaid label is confirmed lost in transit, we'll refund the trade-in value shown on your request. TickTalk is not responsible for devices lost or damaged because they were sent another way or packed improperly.

8. Personal Data and Device Reset

Before shipping, back up any data you want to keep and complete any available transfer to your new watch.

If your old device powers on, you are responsible for deleting your personal information, performing a factory reset, and removing the device from your accounts, parent app, and any device locks. For TickTalk watches, follow our instructions to reset and remove the old watch in the TickTalk App.

If the device cannot power on and you cannot erase its data, that inability alone will not make it ineligible for trade-in. If the device powers on but you cannot reset it or remove it from your account, contact Support before shipping.

TickTalk does not provide data backup, recovery, or guaranteed data deletion. To the extent permitted by applicable law, TickTalk is not responsible for data loss or disclosure of personal information left on a device you send us. Non-TickTalk devices from completed trade-ins will be handled by a professional third-party recycler.

For TickTalk watches, see How to Transfer or Sync Data to a New TickTalk Watch. Confirm that any data you want to keep is available on your new watch before resetting the old watch.

9. SIM Cards and Service Transfer

Remove any physical SIM card from your old device before shipping. Do not send SIM cards to us.

If applicable, follow our instructions to transfer your eligible service from your old TickTalk watch’s physical SIM card to your TickTalk 6 eSIM. Once the transfer is complete, the old physical SIM card will be deactivated and cannot be used again.

We are not responsible for storing or returning SIM cards sent with a device.

See How to Upgrade or Trade In to TickTalk 6: Transfer Your Plan and Keep Your Number.

10. What to Include

Send only the watch itself. Chargers, bands, boxes, and other accessories are not required. Accessories or other items sent with your device will not be returned.

11. Device Ownership and Authority

By submitting a trade-in, you confirm that you are the lawful owner of the device and have the right to transfer it, that it is not lost, stolen, or illegally obtained, and that it is not subject to any unpaid financing, lease, or carrier contract. TickTalk may report suspected stolen devices to law enforcement.

12. Other Brands’ Wireless Services

For non-TickTalk devices, you are responsible for canceling any wireless service, subscription, or contract with your carrier or the device maker. Trading in your device does not cancel these services, and TickTalk is not responsible for any related charges.

13. Extended Warranty and TickTalk Care+

The Extended Warranty on your TickTalk 5 does not transfer to your TickTalk 6, even if you transfer your wireless plan.

We strongly recommend purchasing TickTalk Care+ separately for your new watch. Open the TickTalk App and go to My Services > Warranty & Care+ to review coverage, pricing, and terms and purchase your plan.

TickTalk Care+ must be purchased within 30 days of activating your TickTalk 6. It cannot be added after this window closes. Don’t wait for your trade-in refund to purchase coverage.

Coverage is subject to the TickTalk Care+ Terms of Use.

14. Completed Trade-Ins and Recycling

Once your device has been approved and your trade-in refund has been issued, the trade-in is complete. Ownership of the old device transfers to TickTalk, and the device cannot be returned to you, including if you later return your TickTalk 6.

Non-TickTalk devices and batteries from completed trade-ins will be sent to a professional third-party recycler.

15. Canceling or Returning Your TickTalk 6

If you cancel or return the TickTalk 6 order linked to your trade-in before the trade-in is completed, the trade-in request will be canceled. If you have not shipped your old device, do not send it. If you have already shipped it, contact Support to arrange its return under Section 16.

If your trade-in refund has already been issued, your old device cannot be returned. Any refund due for your TickTalk 6 will account for the trade-in refund already issued, so the same amount is not refunded twice.

16. Returning an Unaccepted Device

If your device is ineligible, you decline a revised trade-in value, or your trade-in is canceled before completion, no trade-in refund will be issued. You may have your old device returned by paying a return shipping fee of $6 per package.

We’ll send you payment instructions and the payment deadline. Payment must be received within 30 calendar days of our payment notice. If payment is not received by that deadline, you authorize TickTalk to send the device for recycling, and it will no longer be available for return.

If you request your old device back, we cannot guarantee its original functional, cosmetic, or data condition.

17. Promotions and Misuse

Unless otherwise stated, trade-in offers cannot be combined with other promotions. TickTalk may refuse, cancel, or reverse any trade-in that involves suspected fraud, abuse, or a violation of these terms, and may recover any trade-in refund already issued.

18. Limitation of Liability

To the fullest extent permitted by law, TickTalk's total liability related to this program is limited to the trade-in value of the device involved, and TickTalk is not liable for any indirect, incidental, special, or consequential damages.

19. Program Changes

TickTalk may change, suspend, or end this program or its trade-in values at any time. Changes will not affect trade-ins already submitted.

20. Relationship to TickTalk Terms of Use

These terms supplement TickTalk Terms of Use. Dispute resolution, arbitration, and governing law are handled as described in the Terms of Service. If these terms conflict with the Terms of Service, these terms control for the Trade-In Program. Void where prohibited or restricted by law.

Our Privacy Policy explains how we handle personal information associated with your trade-in request.

Contact Support

For help with your trade-in, contact support@myticktalk.com or call 844-260-4051, Monday–Friday, 9 AM–6 PM Pacific Time.